Question 1

What is an Insurance Broker?

Accepted Answer

An Insurance Broker is an intermediary between you / your business and your insurance provider. The primary responsibility of an Insurance Broker is to help clients find suitable insurance coverage that meets their specific requirements, ideally following these steps:

Assessment of Needs

Market Research and Analysis

Product Recommendations

Risk Management

Negotiation

Policy Administration

Claims Assistance

Continued Service and Support

Compliance and Regulation

Overall, insurance brokers play a crucial role in helping individuals and businesses navigate the complex insurance landscape, ensuring they have adequate protection against various risks while optimising cost-effectiveness and coverage quality.

Question 2

What is the process of insuring my business?

Accepted Answer

Simply ask for a quote providing the information in our contact form, and we will get in touch to begin assessing your needs and conducting our market research.

Question 3

How is Mango Insurance different from other insurance brokers?

Accepted Answer

We have created Mango as we feel that there is something missing from most businesses these days and that is quite simply a dedicated point of contact – someone you can speak to that has an understanding of your business which saves you time explaining to many different people what you want before speaking to the right person

Question 4

What is the claims process?

Accepted Answer

Your first point of contact for claims is always us – we will discuss the circumstances and decide together the best course of action to ensure that your claim is dealt with quickly and effectively.  We will be there at every step of the claim to assist should you encounter any problems.

Question 5

How do I tell if I have a good deal on my policy?

Accepted Answer

When we search for the right Policy for you, we consider many factors including Policy, cover, and cost.  If we have several options we may discuss these with you so that you can make an informed decision on which Policy is right for you.

Question 6

Who is Mango Insurance regulated by?

Accepted Answer

Mango Insurance is a trading name of Club Class Insurance Services Ltd., which is authorised and regulated by the Financial Conduct Authority. (FRN-309774)

Question 7

Where can I find my policy renewal date?

Accepted Answer

The renewal date of your Policy can be found on your Policy Schedule.

Question 8

Where did the name 'Mango' come from?

Accepted Answer

The name was inspired like most things in life, by travel! Trekking in South America, delicious fresh mango was offered at the top of big climbs and with the emerging business idea in mind, the name came almost at the same moment. Something fresh!

Frequently Asked Questions